The one thing that all retail businesses have in common is that the long term success of their business is based on establishing a great reputation with local consumers.
70% of consumers retail purchases are based on how they feel they are being treated during their shopping experience by the sales associates. Well treated consumers equals increased spending.
Do your employees offer an consistent positive shopping experience during each customer interaction? The fact is that most employees do not offer consistency in their levels of customer service, they have good days and bad days. The employee's lack of consistency not only loses your business revenue it also adds to customer loss. Poor customer service is your competitors best advertising!
71% of business leaders believe that the customer service experience is the next corporate battleground.
Our experience allows us the insight to create a custom, industry leading approach to customer service for your business. Our approach is 100% effective in increasing client retention as well as maximizing sales revenue. Is your business known for “exceptional” customer service? If not, make the commitment to excellence today.
Your Employee’s and Customer Service