We are a unique consulting company whose primary objective is measuring and quantifying customer service through employee performance. In simplified terms we will tell you exactly what consumers think about your business. Our services are designed to build consistency of service and to identify potential areas for improvement.Our goal is to provide our clients with detailed customized information regarding their business and employee performance. We work closely with our clients to utilize this information to grade employee performance and to assist our clients with further employee training when necessary.
This exceptional tool will assist you in maximizing sales growth through improved customer relations and customer retention.
A chain is only as strong as the weakest link. Every employee in your business has the opportunity to make or break the customer relationship. Don’t wait until a customer service issue comes to your attention, contact Select Information Services today!
1. Your Customers
91% of unhappy customers will never purchase products/services from your business again.
2. Closed Lip
For every customer who bothers to complain, there are on average 26 others who remain silent.
Mystery Shoppers give you extremely important, impartial information on how your business is perceived by clients.
Businesses all understand the need to advertise to get customers through the door, but often overlook the importance of evaluating their employee’s service and training to get that new customer to return.
Each of your current clients has a circle of influence of 250 people (potential new clients). Clients talk about exceptional customer service and become walking advertisements for your business. What are your clients saying about you?