Why Partner With Us?
Implementing a mystery shopping program emphasizes to your employees how committed your company is to providing superior customer service.
We take pride in that fact that we work with you as your business partner. Your success is our success.
We tailor every program to the individual client. Your business is unique; why implement an off-the-rack mystery-shopping program or rely on one-size-fits-all reporting tools?
Large Shopper Data Base
We have one of the largest databases of qualified mystery shoppers in the US. We use our database to find shoppers who best match the demographic preferences appropriate for your business.
Every client works closely with a dedicated Client Services Coordinator (CSC), who monitors all aspects of your program. This allows you to direct all questions to only one individual who has an intimate understanding of your goals and expectations.
Strict Quality Assurance Standards
Our quality assurance standards are among the highest in the industry, thanks to our large in-house Quality Assurance team. Every evaluation and audit from our secret shoppers passes through multiple quality-control review processes before being released to you, ensuring clear, concise, and complete information.
Return on Investment (ROI)
A return on investment (ROI) is calculated to measure the performance of one investment relative to another. Relative to many possible investments a business owner can make in their business, mystery shopping returns a multitude of gains. Not only do we give you the tools to maintain your current clients, we show you areas where additional sales potential are possible (upsales). In addition, those current customers will be so impressed with your dedication to customer service they will sing your praises to their friends, family and co-workers.